Shipping policy

Shipping Policy

We cannot wait to get Tío’s into your hands. Every order is packed with care by me, with support from my Familia when needed, and I will always do my best to get your soaps on their way as quickly and safely as possible.

Where We Ship

At this time, Tío’s ships only to eligible addresses within the United States.

International shipping, including shipping to Canada, is not currently available. We hope to expand in the future and will share updates when additional locations become available.

Processing Time

Orders are typically processed and shipped within 2–3 business days.

Business days do not include weekends or federal holidays. During launches, holidays, sales, or periods of unusually high order volume, processing may take a little longer.

If we expect a significant delay with your order, we will contact you using the email address provided at checkout.

Shipping Rates

We offer free standard shipping on eligible U.S. orders of $35 or more.

The $35 minimum is calculated after discounts and before taxes. Orders below $35 will be charged the shipping rate displayed during checkout.

Available shipping services and prices may vary based on your order, delivery address, package weight, and carrier rates.

Estimated Delivery Time

After your order has shipped, standard delivery typically takes approximately 2–5 business days, depending on the destination and carrier.

Delivery estimates are provided as a general guide and are not guaranteed. Weather, holidays, carrier disruptions, and other circumstances outside our control may affect delivery times.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking information.

Please allow some time for the carrier to scan the package and begin displaying tracking updates.

Shipping Address Changes

Please review your shipping address carefully before completing your order.

If you notice an error, contact us as soon as possible at tiosallnaturalsoap@gmail.com.

We will do our best to help, but we cannot guarantee that an address can be changed after an order has entered processing or has already shipped.

Delayed Packages

Carrier delays can occasionally happen after an order leaves our hands.

If your package appears delayed, please review the tracking information first. If there has been no meaningful tracking update or you need additional help, contact us at tiosallnaturalsoap@gmail.com.

We will review the available information and do our best to help determine the next step.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

Check around your property and any secure delivery areas
Ask members of your household
Check with nearby neighbors when appropriate
Contact the shipping carrier for additional delivery information

If the package still cannot be located, contact us at tiosallnaturalsoap@gmail.com. We will review the situation and work with you to determine a fair next step.

Lost Packages

If a package appears to be lost in transit, please contact us so we can review the tracking information and, when appropriate, begin an inquiry with the carrier.

Depending on the circumstances, the resolution may include a replacement, store credit, partial refund, or full refund.

Damaged Packages

If your order arrives damaged, please contact us within 14 days of delivery at tiosallnaturalsoap@gmail.com.

Please include your order number and clear photographs of the affected product, product packaging, and shipping package when relevant.

Damaged orders are also covered by our Return and Refund Policy and Love Your Bar Guarantee.

Returned Packages

If a package is returned to Tío’s because it was refused, unclaimed, or could not be delivered, please contact us at tiosallnaturalsoap@gmail.com.

We will review the situation and work with you to determine the best next step.

Order Changes and Cancellations

We will do our best to help, but we cannot guarantee that an order can be changed or canceled after it has entered processing or shipped.

Contact Us

Questions about shipping, tracking, or delivery can be sent to:

TIOS ALL NATURAL SOAP LLC
Email: tiosallnaturalsoap@gmail.com